Trouble-Free Troubleshooting – Toolkit Essentials for Every On-Call Engineer

By: | May 9th, 2022

Image by Innova Labs from Pixabay

Software has grown rapidly in recent years to become an integral part of everybody’s lives. In turn, the need for rapid responses to incidents has grown.

Many software engineers need to be on-call to help fix issues and provide support. That means it is essential that engineers have a variety of tools at their fingertips to provide trouble-free troubleshooting.

Software engineers need tools for things like code review, version control, bug tracking, and much more. If you work as a software engineer, over time, you will get to know what tools you need and which work best for you.

At the end of the day, there are countless tools that could be helpful for troubleshooting, providing support, and fixing problems.

But here are some toolkit essentials that every on-call engineer should have.


On-call engineers will regularly work with all kinds of apps, ranging from supply chain management apps to Voice over Internet Protocol phone service apps, like Google Voice and OpenPhone, which provide users with virtual phone numbers.

Speaking of VoIP apps, check out this insightful post if you want to know the answer to: how does Google Voice work for business?

Whatever kinds of apps you are working with, you need a tool to help you debug when problems arise.

Codenvy is ideal for coding and debugging apps.

Built upon a cloud-based integrated environment, Codenvy is an open-source workspace server that is ideal for remote on-call engineers. Its features include version control, resource limits, and APIs and extensions, to name just a few.

Adobe Dreamweaver CC

Every software engineer should have the Adobe Dreamweaver CC web development tool as part of his or her toolkit. It is simple to use. Even people who do not know how to code can utilize the features of Adobe Dreamweaver CC.

Some of the best features are CSS editing, a dynamic code editor, code introspection, and multi-device support.

Crimson Editor

If you are currently using a program like Notepad, you should consider replacing it with Crimson Editor.

The free code editor supports multiple programming languages, including Java, PHP, and Perl. And many on-call software engineers find it easy to use, thanks to its built-in FTP and syntax and its intuitive interface.


Axosoft is another essential component of an on-call engineer’s toolkit. It helps you with both project management and tracking issues.

Built upon simple-to-use Scrum software, Axosoft includes features like bug tracking, data visualization, and a planning board.


Bitbucket really stands out as one of the best Git repository hosting tools.

The version control repository hosting service, which is web-based, enables you to share Git repositories and also create and ship software.

While repository hosting is the main feature of Bitbucket, it is also excellent for branch permissions, issue tracking, and smart mirroring.

Telerik TeamPulse

Although Telerik TeamPulse is most beneficial for developing mobile apps, it also helps to flag elements where Agile best practices are being ignored and provides data on both present and past performance.

So, it makes an excellent addition to any on-call engineer’s toolbox.

At its heart, Telerik TeamPulse is a project tracking tool. It brings together engineers, developers, testers, and others, in one central hub.


The web-based hosting service GitHub is another tool that brings together different professionals from the worldwide community in one central place.

Its graphical interface is easy to use and it contains an abundance of helpful project and collaboration features.

GitHub is especially useful to software engineers for issue tracking and code review.


ProofHub is a great project management tool.

It contains intuitive software and provides features like custom project reports, tablet and mobile compatibility, and seamless communication.


This cloud-based visual management system is one of the most intuitive options available.

It helps teams to collaborate more quickly and contains backlog management, custom board templates, and advanced Kanban capabilities.

Code Climate

If you need to automate code review, Code Climate could be the best tool to use.

Primarily a software development tool, the open-source platform of Code Climate can quickly determine whether code has merged or not. Thus, it helps to ensure quality code.

Its other features include test coverage and data-driven engineering.


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